Category: Random Stuff

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Comcast, TiVO and Frontier Communications

I have been a Comcast customer for a while now, and have not really had problems with their service until recently. It has all started with the switch to the “full digital” cable system. I had problems with their dta’s (here and here). Now I am having problems with their Billing department and cable card “services”.  Back in June I decided to get a TiVO to be an “hd tuner” for the bedroom HDTV. This is when the fiasco with their cable card started. I was told by Comcast reps online that the Cable Card was free, since it would be the first one on the account. This was awesome, till I got the bill and found out they were charging me for it. I talked to them again, and they removed the charge.

Well in November when I got the 2 dta’s, something happened and they started charging me $6.99 a month for the cable card, that was supposed to be free. So I contacted Comcast, and they said “sorry” and took the charge off. Well December rolled around and the charge was back. Since then I have been having a fight with Comcast over false advertising and the failure to properly document their prices in public view. It has gone back and forth about 11 times. Just recently they sent me the Morgantown Price sheet, which is not available any where online that I could find, so here it is Rate Card Morgantown. What they fail to tell you is that if you have ANY of their cable boxes (hd, sd, hd/dvr) you can NOT get a cable card for free, contrary to what I was told in June which lead to the decision to buy the TiVO. So now I am stuck paying $3.00 a month for a cable card. Which means my cable bill is now even more expensive than it was before. I am going to file an FCC complaint over all of this as well, to say that the order of “devices” dictates the price of the service is pure bull shit.

Then while I am bitching to them about the prices, it appears that either something changed on the TiVO side or the Comcast side and I started having problems with about 24 digital channels. When I would tune to say  BBC America, it would be normal for a couple of seconds and then freeze for a couple seconds, then be normal, ad nauseam. So I spent a couple of hours on a friday night clicking through all 250+ channels that I get. Out of them I found out which ones had the problems. I then went and mapped every channel to the QAM / RF channel it was allotted. And guess what they were all around the same general area. What is weird, was BBC America was one that I was having problems with, then all of the sudden they turned off The Weather Channel on the analog side, BBC America started working and The Weather Channel started having problems. For those interested, here is the list that I and some other people are having problems with:

I ended up calling Comcast to come out and replace the cable card, because I thought that was the problem. Well the guy showed up, and was not exactly the friendliest person I have met from Comcast. He seemed like it was a “stupid call”. So he started looking around and I showed him what was happening with the TiVO. He then said he would be back. When he came back in the house, he had some new cable and some tools. He proceeded to cut every end off of every cable in my bedroom and pull out all the cable and replace it with his “new” cable. Well that did not work. So he asked where the cable came in to the house. I took him to where every cable home run’s back to. He got so confused that I had to explain what was going on. It then seemed like he was pissed for some reason. Once again pulled out the snips and cut every end off of every cable and the put new ones on. Still didn’t fix the problem. So I asked if he had brought a cable card to replace the one in the TiVO. He hadn’t brought one. He left and went back to the local office and picked up a card and came out and replaced it. Well the channels are still messed up. So he said it had to be  the TiVO’s problem because the Comcast boxes “were working fine” and took off.

So now I was like hmm, this freaking sucks as I know the finger pointing game is going to start, but I got on TiVO’s chat and started talking to them. They had me reboot the TiVO a couple of times, but that did not fix any of the problems. He suggested that I call their phone support as they would have some better things to have me try. I did and they had me read off some signal levels and look at the “RS Uncorrected” and “RS Corrected” counters. He did not like the numbers on there and basicly said that it was a Comcast problem and the signal was dirty coming in to the house. But he also said he was going to go talk to some one else and call me back in an hour. An hour went by and he did call me back. This time he said he talked to some supervisors and they would like to replace my TiVO because they thought one of the tuners may be bad in it. He told me he would ship me a new TiVO since mine was only a few months old and that they would leave my current one active until I made the swap so that I could get all the shows off of my current one and on to the new one. I thought that is good, at least they aren’t like Comcast and just replace it and you lose everything.

Well today, I got stuck at home because of 3/4 inch of ice all of the driveway, and UPS showed up with the “new” TiVO. To my surprise it wasn’t new, it was a refurb. Not only that there were no cables in the box, so I could not power it on and the current one on at the same time to copy any thing over. This made me extremely pissed. Not only had they lied to me (the tech guy stressed more than once that he was going to make sure I got a new TiVO and not a refurb) but now I couldn’t even test it.

Well here is where the power of Social networking comes to help. One little bitch, and with in a couple of minutes some one from TiVO is asking for details. Then about 3 hours later, I got a call from the Executive relations people. He said he was sorry for the confusion and would be sending me a cable pack to get the current refurb one running. He also said that if the refurb that was sent did not work, he would send me a brand new one.

Fast forward about 40 minutes, and I was talking to Justin and found out that he is having problems on his TiVO with the exact same channels that I am. So now it is definitely a Comcast or TiVO problem and not a problem with my box, unless his which is a different model also developed the same problems at the same time.  Needless to say, I called the TiVo guy back and left a message that I think there is a bigger problem than just my box.

So you are probably thinking by now, if you have read this far, what the hell does this post have to do with Frontier Communications? Well not really anything, other than something weird happened last night and they are a “service provider” in the area, not that I am a client. I have not had a land line phone in the house since about October 2007 when I canceled the Verizon line in favor of using Packet 8 VOIP, which I have been using since June of 2004. Well I had left the phone in the kitchen hooked up to the old “Verizon” line even though it was dead. Don’t know why, just did. Well while I was putting memory in my laptop last night, the kitchen phone started ringing. It took me a minute to figure out what it was, because I hadn’t heard that phone ring in probably 4 years. I went in and picked it up and there was some one on the other side asking for some one who obviously doesn’t live here. After saying “sorry wrong number”, I hung up and then picked the phone up again. Freaking weird to hear a dial tone on it. So I called my self and my other phones rang. Now I had the phone number of this new “phantom” line. This was pretty weird. So I disconnected the phone from the line, as I didn’t want to hear it ring again if I had some one elses phone mapped to my house.

Once again a little Social networking and with in a few minutes I had a contact at Frontier Communications who was asking for information. I gave her the details and told her that the dial tone is a “weird” dial tone type. Needless to say I have not heard back from her yet, but last time I checked, the dial tone still exists, so I bet they are trying to figure out where the “wires” got crossed.  Some friends suggested I make some overseas calls, and some 900 number calls, or act like I am the people they are calling. But the weird part is the phone has not ringed at all today. So maybe they just assigned a phone to my house and the number is not assigned to any one and the other night was just a fluke?

All in all, I hope TiVO and Comcast get their system/signals worked out as it sucks to be paying such a high price for a service and not be able to use it completely.

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Final post of 2010

Well 2010 has been good and bad for me. On  the good side I lost over 20 pounds, and I intend to lose another 20 in 2011, and hope to get in shape a little more. I did a lot of work on the house this year, some of it was “emergency” and I had not intended to spend that much money, but in the long run it only raises the value of the house. I plan on doing more work in 2011, adding the deck back, repainting some rooms, maybe some more stuff as well. Hopefully I will get all of the work I did this year, paid off in 2011 as well.

2011 should bring hopefully some new challenges and a lot of accomplishment on some work I am doing. I also want to get in to some more photography stuff, and use some of the new equipment that I had purchased in the last couple of weeks. Photography has always been a hobby of mine, but I want to “kick it up a notch” and try to do some new stuff that makes it stand out from the “normal” stuff I do. In addition to the photography, I want to try to do some more traveling in the upcoming year. I miss seeing new places, as I haven’t traveled much in the last year. Hopefully that will change a little this upcoming year.

So with that, I am going to say:

Happy New Year! Godt nytår! Feliz año nuevo! Bonne année! Gott nytt år!

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Blackhat and Defcon 18

Pano View of the Strip from Augustus Tower at Caesar's Palace in Las Vegas

Another year has past and another trip to Blackhat 2010 and Defcon 18 has been completed. Overall both conferences were great. However Defcon 18 (aka Barely Legal) did have its problems. One was the amount of new people who showed up. During the closing Ceremony DarkTangent asked who all was here for the first time, most of the people in the room I was in rose their hands. When asked if they would return next year, almost all of them stayed up.  The problem that this caused was that one, they ran out of Human badges (They only made 7,000 of them). Luckly I got one of them, and once again Kingpin did a awesome job making the badge this year. So there were thousands of people who received the “paper” badges. From what I have been reading there are estimates that there were between 10 and 12,000 people at the Con this year.

Because of the massive amount of people there, there were talks that I was unable to get in to that I really wanted to see. Hopefully they will be up on iTunes soon and I will be able to see them. The one big announcement that DarkTangent made was that this would be the last year for Defcon at the Riviera Hotel. Next year it is going to be at the Rio.. Which is Freaking awesome. In addition to being at the Rio, they will be doing 5 TV channels in the hotel that will be run to the rooms so that if one of the talks gets full, you can go to your room and actually watch it live on TV. I see this becoming a huge benefit and success for Defcon 19.

The one bad part about the trip, USAirways… We had originally set up our return flight to only have about a 1 hour layover in Phoenix. Unfortunately, USAir decided that was too short, and changed the flight so that it had a 4 hour layover. Which turned in a trip that if they still flew direct from being 4 hours to being almost 9 hours. My total travel time for my return  home, 16 hours… WTF.

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Windows 7 is naughty

Today I set out to see if Windows 7 would run MS Flight Simulator X any better than Windows XP did. I found that Windows XP on my Mac Pro (Dual Xeon with 10GB of ram) ran very sluggish. Partly because Windows XP (32-Bit) would only recognize about 3.5 Gig of the 10GB of ram that was installed in the machine. So since I recently got a Technet subscription (I seem to have to do a little more Windows stuff now at work, so thought I might as well learn what I have to manage) I downloaded the Windows Ultimate 7 to see how it would perform before going out and buying it. So I did a Time Machine backup of my data on my Mac Pro and then inserted in the Windows 7 disc and hit the “go”. It took a couple of hours to do the install, patch it, update boot camp stuff and install Flight Simulator. Once it was installed I was impressed that it actually performed much better than it did on Windows XP. I could actually turn the graphics stuff up on it and almost run it at 1900×1200 with out any jerking around. I then did a couple of flights and then it was time to boot back in to MacOS to get some real work done. This is when I about lost it..

See when I booted windows 7 it had found the other 3 data drives that were all HFS+ drives in my Mac. It decided to assign a drive letter to them all. I went in and un did that as I did not want Windows to touch those drives. I thought all was well, until I booted in to MacOS. When I logged in, it told me that the drives could not be read, and it couldn’t find my home directory (which was one of those drives). I was PISSED! So the first thing I did was pop up the disk utility and this is what I saw (minus the 2 1TB seagate drives):

What pissed me off was that every partition I clicked on, it said it was an MS-DOS partition. Surely Windows didn’t screw around and format all my drives.. I was at a loss, all my data was on there, 20,000+ pictures, all the video I was working on, everything… So I decided to see what I could see from the command line. So off to the command line, and I ran the “diskutil list” command and saw this:

Yup, Micro$oft had screwed with my partitions.. So I was hoping that maybe it just changed the partition type and my data was still there. So I poked around to see if there was a way to change the partition type. In the gui tool, the only way to do it is to “format” it over, which meant I would loose everthing, and I didn’t have any backups, as the disk2 in there was my Time Machine backup drive. So thinking to my Solaris side, I knew there was a program called “fstyp” that would tell you what a particular disk slice was formated as. So I gave it a shot and MacOS has that program:

So I ran the fstyp util againest one of the slices, and it came back saying it was HFS… Hot diggity dog.. Maybe my data is still all there.. So I did a mount on it as readonly and it worked. I could see all the data on the drive. So I immediatly started copying data from the drive to an external USB drive (the first 1TB seagate drive in the picture above). But the problem now was, I had 3 x 500GB harddrives of information. The 1TB drive only had about 400GB free. So off to Best Buy and I picked up a Seagate 1TB Firewire drive. Brought it home and mounted up the other partitions and started copying the data. It has been going on for about 2 hours or more now on the copy. I will say that the Seagate Firewire 800 drive is spanking the ass off of the Seagate USB drive.

Once I have backed up all the data.. (Hint use the ditto command) I will see if there is a way to change the partition type with out reformatting the drive. If there isn’t then I will have to reformat and then ditto the data back on to the Internal drives..

Hopefully this will help some one else if they get the same problem, and it (MacOS) tells you “you must initialize the drive”. DONT. Tell it to cancel and then you can save your data.. If you initialize it, you may end up loosing all your data.

—Update

As I waited for the data to finish copying I decided to test some stuff on my time machine drive. I read a bunch on the GUID labels that are on the disks. Using the gpt command i did a listing of the GUID info for the drive. Using that information I deleted the index 2 and added a new one with the Apple HFS GUID label:

gpt -r show /dev/disk2
gpt remove -i 2 /dev/disk2
gpt add -b 409640 -s 976101344 -i 2 -t "48465300-0000-11AA-AA11-00306543ECAC" /dev/disk2

In the above, you can see I removed index 2. As soon as I did that, this window popped up:

I just selected ignore on it. Then went on to put in the new GUID label which was the third command in the shot above. The numbers (409640, and 976101344) are taken from the line that has index 2 on it above. You MUST use the exact same numbers, otherwise you are going to change the partition size and may corrupt your data. The value after the -t is the GUID value for MacOS HFS (HFS+), which I found on http://en.wikipedia.org/wiki/GUID_Partition_Table, you can also see that the one that was listed before I removed it was a Windows Basic Data Partition.

As soon as I hit enter on the gpt command to add it in, the gui disk utility immediately changed and now showed me my data was there. It also mounted the disk like nothing had happened.

I am going to wait till the copying is done and then do the other two drives and then I should be back to where I was before I installed Windows 7.

More info on the Apple GPT is at : http://developer.apple.com/mac/library/technotes/tn2006/tn2166.html