unixwiz anything dealing with *NIX or what ever I want to write about

23Jul/14Off

So you want to be an IT Superstar?

Today is one of those days that I have to wonder why I took a career in Information Technology (IT)... You see, I have been doing IT for almost 20 years now and it is not like how the commercials on ITT Tech, or any of those other "tech" trade schools. The commercials make it look like it is just a easy 9 to 5 job, where everything is so cool and collect.

What I am going to tell you is it is the exact opposite. You will work all types of hours, some times days on end with out sleep when something dies. You will have unrealistic expectations assigned to your projects by people who more than likely have never even touched a computer or know how anything works on it, other than to send an email or do an Excel spread sheet. You will also probably give up one weekend a month for the famous "patching day" which can be at any time your management decides they want to be. And because they love to do it, it is usually at like 1AM on a sunday morning, which means you lose the entire weekend because you are trying to get sleep and rested up to work that one 8 hour shift that is not your normal work time.

Once you get past all that stuff, unless you are eager to learn on your own time, you can probably kiss any further training to the sky. In the days now of tight budgets and very high work loads, your best bet at training is some computer based training of "what's new in Windows 7", or something totally unrelated to your actual job.

So now that we have talked about that, what provoked me to say this stuff? Well one company, Microsoft. Today was one of those days where I needed to patch some Windows 2008 Servers because of the monthly release of "security" patches because Microsoft and other vendors are in this mode of getting shit out as fast as possible and not checking the code. So as normal, I approved the 7 or 8 patches for the July cycle in WSUS, so far so good. The part that blows is that the patches applied and the servers said, hey I need to reboot. This was no big surprise because how often have you applied a Windows patch and not had to reboot? So off to reboot the servers, and this is where this shit hit the fan. All of the sudden the server went in to a boot loop. In the off chance that you can catch the blue screen of death in the fraction of a second that it was on the screen, you would see that it mentioned something about an error 0x000007b and that you may have a virus.

Well, I can guarantee you that the machines don't have virus' on them. So investigating the error further it appears that the 0x7b is an error that says that the OS can't find the hard drive. Which is ironic because it has booted off of it to get that far. This then starts the oh-shit moment. Luckily this was only 1 of 2 Active Directory servers. I spent a while trying to get it to boot buy following all these different articles. To no avail I could not get it to boot up.

The biggest thing that pissed me off was Microsoft used to have a boot mode where you could step through each driver as it was loading and say whether to load it or not. Unfortunately, I can't find that any where in the F8 menu or any of the other google foo searches. So I tried each of the safe mode options, which each BSoD. I tried Debug Mode, BSoD. I tried to have it log the startup to the ntbtlog.txt, nope, doesn't even write to it. So now I am extremely pissed, to the point where I just said F@#K it, and started a reinstall of Windows 2008R2 (the environment this was in I could do it). But before I did it I tested the other AD server, yup, it bit the dust too.

Luckily reinstalling W2K8 doesn't take terribly long.  However it is a pain in the ass getting an entire environment set back up because one patch blew up your servers. So while I was reinstalling these two servers, I decided to test another less critical server on a different network. Guess what it died too with the same error. So now I am thinking about how bad this could have been if I were doing some heavily used servers.  (Once again this stuff isn't shown in the "tech school" commercials.)

So how do you go forward from this, well there are 2 different type of "tech" people. Those who go home, and start testing every single possibility in their own private lab. Then there are those who don't give a F and wait for other people to fix their problems as they don't have the first clue how to fix stuff if a reboot doesn't fix it.

Can you guess which type of a tech person I am? If you guessed the former, you are correct. First thing I did when I got home from work is created a new W2K8R2 VM and started the OS installing and trying to get it up to the patch level I had the machines at work. But because this is windows that takes FOREVER with all the reboots and waiting for it to "see" the patches offered to it.

The group in the later (those who don't care and wait for others to fix it) really start to make me mad now days. Now I can say that I spend a lot of my own free time doing a lot of stuff to teach my self practically everything I know about IT, as when I went through school, none of this stuff was taught (Shit, I am a UNIX person, but bought a Microsoft TechNet subscription just to learn as much as I can about Windows Server, etc). But some "IT" people seem to get pissed when I make the notion that they need to learn this stuff on their own at home. It is almost the "how dare you ask me to do something on my free time to better my self when I can sit here and do nothing." Well that is the only way you are going to better your self, and learn from your mistakes with out affecting something at your work that may affect something with your pay ...

 

As I said at the beginning I have been doing IT for close to 20 years now. In that time I have had my hands on the following:

  • Every version of SunOS/Solaris from 4.1.1 up to the current (11)
  • Every version of Microsoft Windows from 3.11 through Server 2012
  • IBM AIX 3.1.2 through 6
  • VM/ESA
  • OpenVMS
  • SGI IRIX
  • Various distributions of Linux (and this is one of my huge pet peeves, but that is for another post)
  • Every version of MacOS from 7 through the current 10.9
  • Practically every version of VMware from the original VMware workstation 1.0 on Linux, to vSphere 5.1 to VMware fusion 6.
  • BeOS
  • OS2/Warp
  • Novell Netware

And that is just Operating systems, some of which don't even exist any more. The hardware side is so numerous that is hard to even keep track of, but lets just say I got in to computers when an 80286 8MHz was considered fast and bleeding edge, not to mention a Commodore 64, and Atari 800.

 

So what is the moral of this post? Really think if you want to get in to IT, and do you have the thirst for learning and teaching yourself. If you don't have that and don't want to spend some times hours a night learning how stuff works, or if spending an entire weekend at work on a nice summer day doing patches is not your thing, please don't take that type of job. IT is almost like a dedication and devotion, if you don't have the time to do it, you probably shouldn't start it.

23Jan/14Off

Joyent SmartOS network monitoring

My free trial period of my Smart Machine ended, so now I was trying to find a way to monitor my bandwidth usage on my Smart machine. There isn't a "easy" way of doing (like logging in to the portal to look at your account) so I devised a way to do it on my own.

The first part of it will be discussed in this post, and I will do another about how to actually view the results.

First off the easiest way I have found to "watch" network traffic is using the kstat command. On my SmartMachine, I have 2 network interfaces, one that has the public interface on it, and one that has the private interface on it. For my purposes I am only currently watching "net1" which is the external interface.

So the small script I have runs every 10 minutes, and logs the information in to a MySQL table. That table is defined like this:

CREATE TABLE `vmnet` (
`interface` char(10) DEFAULT NULL,
`time` bigint(20) DEFAULT NULL,
`obytes` bigint(20) DEFAULT NULL,
`rbytes` bigint(20) DEFAULT NULL,
`htime` datetime DEFAULT NULL,
KEY `tidx` (`time`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8;

 

The columns are as follows:

  • interface: which interface we are getting the stats from, right now everything just says net1. But if I were to add net0 it would fit right in.
  • time: time in seconds since the epoch
  • obytes: bytes leaving the interface
  • rbytes: bytes received on the interface
  • htime: human readable time. (Yes i realize I am storing the time twice, and that I can do everything with just time, but what the heck, it is just an extra little storage ;-)...

 

Now that the table in the DB is defined, set the permissions on it. In my case I created a database just for the "netstats"  and there is just the one table in it called vmnet. I created 2 users that have access to the vmnet table. One just for writing the data in from the script, and another for reading the data for part 2 of this.

 

Now for the script, it is pretty simplistic:

#!/bin/bash
#Use kstat to grab interface stats
#Define the interface to look at:
INTF="net1"
VALUES="`kstat -c net -n ${INTF} | egrep \"(obytes64|rbytes64)\"`"
SNAPTIME="`perl -e \"print(time());\"`"
OBYTES="`echo ${VALUES} | grep obytes64 | awk '{print $2}'`"
RBYTES="`echo ${VALUES} | grep rbytes64 | awk '{print $4}'`"
echo "insert into vmnet values ('${INTF}',${SNAPTIME},${OBYTES},${RBYTES},NOW());" | /opt/local/bin/mysql -uUUUUUU -pPPPPPPPPP netstats

 

In the most simplest form, the script runs the kstat command on the requested interface ${INTF} and then uses egrep to grab the obytes64 and rbytes64. It then takes those to values and creates a sql insert and piles that in to mysql command where UUUUUU is the username and PPPPPPPP is the password for the insert use on the netstats database.

I then run this every 10 minutes. And what you end up with is data in the table that looks like this:

+-----------+------------+------------+------------+---------------------+
| interface | time       | obytes     | rbytes     | htime               |
+-----------+------------+------------+------------+---------------------+
| net1      | 1388373702 | 3123241114 | 3977125001 | 2013-12-29 22:21:42 |
| net1      | 1388374200 | 3123381303 | 3977326242 | 2013-12-29 22:30:00 |
| net1      | 1388374457 | 3140146411 | 3977725426 | 2013-12-29 22:34:17 |
| net1      | 1388374800 | 3140170245 | 3977843340 | 2013-12-29 22:40:00 |
| net1      | 1388375400 | 3140526526 | 3978051264 | 2013-12-29 22:50:00 |
+-----------+------------+------------+------------+---------------------+

Next time I will show how to take the data and make something out of it:

graph of network traffic

netstat output

6Oct/13Off

Comcast/XFinity TV lineup for Morgantown, WV

XFINITY TV Line up for Morgantown, WV

Since I keep seeing searches for what channel X is on in Morgantown here is a copy of the current lineup from Comcast for Morgantown, WV

Channel Name Limited Digital Economy Digital Starter Digital Preferred Digital Premier
2 KDKA-2 (CBS Pittsburgh) X X X X X
3 Local Programming X X X X X
4 WTAE-4 (ABC Pittsburgh) X X X X X
5 WDTV-5 (CBS Clarksburg) X X X X X
6 WPGH-53 (FOX Pittsburgh) X X X X X
7 WINP-16 (ION Pittsburgh) X X X X X
8 WNPB-24 (PBS Morgantown) X X X X X
9 WPMY My Network TV (Morgantown) X X X X X
10 QVC X X X X X
11 WPXI-11 (NBC Pittsburgh) X X X X X
12 WBOY-12 (NBC Clarksburg) X X X X X
13 WQED-13 (PBS Pittsburgh) X X X X X
14 WVFX-10 (FOX Clarksburg) X X X X X
15 Government Access X X X X X
16 WPCB-40 (Cornerstone TV) X X X X X
17 Headline News X X X X X
19 NBC Sports Network X X X
21 Inspiration X X X X X
22 WPCW-19 (CW Pittsburgh) X X X X X
23 HSN X X X X X
25 C-SPAN X X X X X
27 WGN X X X X X
28 The Weather Channel X X X X
29 Lifetime X X X X
30 FOX Sports 1 X X X
31 History X X X X
32 CNN X X X X
33 Fox News Channel X X X X
34 TBS X X X
35 ESPN X X X
36 ESPN2 X X X
37 Root Sports X X X
38 Golf Channel X X X
39 Food Network X X X X
40 Animal Planet X X X X
41 Disney Channel X X X X
42 Nickelodeon X X X
43 A&E X X X X
44 PCNC X X X
45 CNBC X X X
46 Travel Channel X X X
47 FX X X X
48 VH1 X X X
49 MTV X X X
50 ABC Family X X X
51 Comedy Central X X X X
52 TLC X X X
53 Discovery Channel X X X X
54 Syfy X X X
55 USA X X X X
56 TNT X X X
57 Bravo X X X
58 HGTV X X X
59 Spike X X X
60 TV Land X X X X
61 BET X X X X
63 AMC X X X X
70 style. X X X
82 CMT X X X
83 Cartoon Network X X X X
89 ShopNBC X X X X X
98 E! X X X X
100 Weatherscan Local X X
101 The HUB X X
102 Science Channel X X
103 Destination America X X
104 Investigation Discovery X X X
105 OWN X X X
106 Military Channel X X
107 Current X X
108 GSN X X
109 BBC America X X
111 BBC World News America X X
112 TBN X X X X X
113 Halogen X X
115 bio. X X X
116 H2 X X X X
117 Disney XD X X
118 Disney Jr X X
120 National Geographic X X
121 Smithsonian Channel X X
122 FOX Sports 1 X
124 MLB Network X X
125 Fox Soccer Channel X X
126 ShopNBC X X X X X
127 Outdoor Channel X X
128 Bloomberg Television X X X
129 G4 X X X
130 Discovery Fit & Health X X
131 ESPN Classic X
132 ESPNews X X
134 DIY X X
135 Cooking Channel X X
137 MTV2 X X
138 Fuse X X
139 MTV Jams X X
140 WE tv X X
141 TCM X X
143 CMT Pure Country X X
144 VH1 Classic X X
146 Fox Movie Channel X X
147 IFC X X
148 Nick Jr. X X
150 TV One X X
152 TeenNick X X
153 Nick2 X X
154 Nicktoons X X
155 VH1 Soul X X
156 GMC X X X
157 Centric X X X
158 The Word Network X X X
159 A SPiRE X X
160 MTV Hits X X
161 Logo X X
162 RLTV X X
163 LMN X X X
164 Sundance Channel X X
165 National Geographic Wild X X
166 FOX Sports 2 X X
167 GAC X X
170 ESPN Goal Line X
171 FCS Atlantic X
172 FCS Central X
173 FCS Pacific X
174 ESPNU X X
176 NuvoTV X X
177 NFL Network X X
184 C-SPAN 2 X X X X
185 C-SPAN 3 X X X
186 Sportsman Channel X X
188 WTAE This TV X X X X X
189 WPGH-The Country Network X X X X X
190 WPXI ME TV X X X X X
192 WDTV-Weather X X X X X
193 WQED X X X X X
194 WQED Create X X X X X
195 WQED The Neighborhood X X X X X
198 TKMI X X X X
201 HBO X X
202 HBO2 X X
203 HBO Signature X X
204 HBO Family X X
205 HBO Comedy X X
206 HBO Zone X X
207 HBO Latino X X
208 HBO West X X
209 Fox Business X X
221 Showtime X
222 Showtime 2 X
223 Showtime Showcase X
224 Showtime Extreme X
225 ION Life X X
227 WINP DT3 X
229 qubo X X
231 TMC (The Movie Channel)
232 TMCX (The Movie Channel Extra)
233 PBS Kids Sprout X X X
235 Flix X X
236 Hallmark Movie Channel X X X
241 Starz X X
242 Oxygen X X X
243 Starz Edge X X
244 Starz Kids & Family X X
245 Starz Cinema X X
247 Starz InBlack X X
248 Encore X X
250 Encore Love X X
251 Ovation X X
252 Encore Westerns X X
253 MoviePlex X X X
254 Encore Suspense X X
255 Hallmark Channel X X X X X
256 Encore Drama X X
258 Encore Action X X
259 truTV X X X X
260 Encore Family X X
262 Indieplex X X
263 Retroplex X X
264 TV Guide Network X X X X X
265 EWTN X X X X X
266 MSNBC X X X
267 Big Ten Network X X
270 Cinemax X
271 MoreMAX X
272 ActionMAX X
273 ThrillerMAX X
274 MAX West X
276 NHL Network X X
277 NFL Network X X
286 beIN Sports X
287 NBA TV X X
288 CBS Sports X X
289 Tennis Channel X
290 TVG Network X
300-307 PPV Movies X X X
341 Playboy TV X X X
342 TEN X X X
343 Julcy X X X
344 REAL X X X
345 Penthouse TV X X X
351 TMC-HD X X
401-446 Music Channels X X X
501-506 Sports PPV X X X
531-544 NHL/MLB Games X X X
560 Local Originiation
561 WFDC (Univision) {Spanish}
563 WMDOLD (UniMas Low Power) {Spanish}
565 WZDCLP {Spanish}
567 GALA {Spanish}
570 CNN Espanol {Spanish}
571 SUR {Spanish}
575 TDCES {Spanish}
577 HISTE {Spanish}
579 HITN {Spanish}
581 BEIN2 {Spanish}
584 FXDEP {Spanish}
585 ESPND {Spanish}
592 BABY1AS {Spanish}
593 DFAME {Spanish}
597 EWTNES {Spanish}
598 LFC {Spanish}
599 ENLUSA {Spanish}
601 MEXCAN {Spanish}
602 52MXI {Spanish}
604 TFORM {Spanish}
605 MULTV2 {Spanish}
606 CBTV {Spanish}
607 XEIPNUS {Spanish}
611 WAPAUS {Spanish}
612 DOMIN {Spanish}
615 CARAI {Spanish}
616 TVCOL {Spanish}
617 TVVEN {Spanish}
618 TVE! {Spanish}
620 TEFEI {Spanish}
621 TVNI {Spanish}
622 ECUAVI {Spanish}
623 SURPERU {Spanish}
626 CENTROA {Spanish}
627 UTLSMUS {Spanish}
630 TR3S {Spanish}
631 mun2 X X
633 THITUS {Spanish}
634 TELEP {Spanish}
635 RITUS {Spanish}
636 BANDAUS {Spanish}
637 VROLA {Spanish}
638 HIPTV {Spanish}
641 DEPELUS {Spanish}
642 PASNUS {Spanish}
643 DEPELC {Spanish}
644 VMEKIDS {Spanish}
645 CMEX {Spanish}
646 LATAMSP {Spanish}
647 CINLUS {Spanish}
648 UNIMWST {Spanish}
649 VMOV {Spanish}
650 UNIP {Spanish}
651 GRNCINE {Spanish}
667 CRIC {Spanish}
699 WNPB-Two (PBS Morgantown) X X X X X
701-710 NBA/MLS PPV X X X
750 HBO-HD X X
751 Showtime-HD X
752 Starz-HD X X
753 Cinemax-HD X
785 iNDemand PPV - HD X X
787 NBA/MLS PPV HD (iNDemand Team) X X
789 iNDemand Game-HD (NHL/MLB) X X
790 iNDemand Game 2-HD (NHL/MLB) X X
799 EWTN-HD X X
802 KDKA-2 HD (CBS Pittsburgh) X X
803 WPGH-HD (FOX Pittsburgh) X X
804 804WTAE-4 HD (ABC Pittsburgh) X X
805 WPCB-40 HD (Cornerstone TV) X X X X X
806 QVC-HD X X
807 WINP-16 HD (ION Pittsburgh) X X X X X
808 WPCW-19 HD (CW Pittsburgh) X X
809 HSN-HD X X
810 WNPB-24 HD (PBS Morgantown) X X
811 WPXI-11 HD (NBC Pittsburgh) X X
812 WPMY-22 HD (My Network TV Pittsburgh) X X
813 WQED-13 HD (PBS Pittsburgh) X X
814 Bloomberg HD X X X
815 Weather Channel-HD X X
816 Headline News HD X X
817 CNN-HD X X
818 MSNBC HD X X
819 CNBC-HD X X
820 Fox News Channel-HD X X
821 Fox Business Channel HD X X
822 Universal-HD X X
823 USA-HD X X
824 FX-HD X X
825 TNT-HD X X
826 TBS-HD X X
827 Spike-HD X X
828 Comedy Central-HD X X
829 Syfy-HD X X
830 Hallmark-HD X X
831 A&E-HD X X
832 Bravo-HD X X
833 E!-HD X X
834 style. HD X X
835 Lifetime-HD X X
836 We tv HD X X
837 TLC-HD X X
838 HGTV-HD X X
839 Food-HD X X
840 Travel Channel-HD X X
841 truTV HD X X
843 Root Sports-HD X X
848 NBC Sports Network-HD X X
849 Golf Channel-HD X X
859 ESPN-HD X X
851 ESPN2-HD X X
852 ESPNews HD X X
853 ESPNU-HD X X
854 CBS Sports- Network HD X X
855 Big Ten Network-HD X X
857 Speed Channel-HD X X
859 MLB Network-HD X X
860 NFL Network-HD X X
861 NFL RedZone-HD X X
862 Tennis Channel-HD X X
864 Outdoor Channel-HD X X
865 TV One HD X X
866 BET-HD X X
867 G4 HD X X
868 Animal Planet-HD X X
869 Discovery-HD X X
870 Velocity HD X X
871 National Geographic-HD X X
872 Science Channel-HD X X
873 Destination America HD X X
874 bio.-HD X X
875 History-HD X X
876 History International-HD X X
877 Disney XD HD X X
878 Cartoon Network-HD X X
879 Nickelodeon-HD X X
880 Disney Channel-HD X X
881 ABC Family-HD X X
882 Palladia HD X X
883 CMT-HD X X
884 MTV-HD X X
885 Fuse HD X X
886 VH1-HD X X
887 GMC HD X X X
889 AMC-HD X X
890 TCM HD X X
891 Encore HD X X
892 MGM HD X X
893 IFC HD X X
894 Hallmark Movie Channel HD X X
895 LMN-HD X X
899 Investigation Discovery-HD X X
905 WDTV - HD X X X X X
910 WVFX - HD X X X X X
912 WBOY-12 HD (NBC Clarksburg) X X
915 Smithsonian Channel HD X X
917 Sportsman Channel-HD X X
946 Ovation HD X X
980 ESPN 3D X X
981 Xfinity 3D HD X X
1116 Bloomberg HD X X X
1225 BBC America HD X X X
1262 NAT GEO WILD HD X X
1325 GSN HD X X
1334 Oxygen HD X X X
1505 Sprout HD X X X
1511 Hub HD X X
1711 NHL HD X X
1712 NBA TV HD X X
1770 NBA TV HD X X
28Sep/13Off

A logging we shall go

Today I have 2 quick tips for logging, one for Oracle WebGates with OAM and another for Convergence in Glassfish with OAM SSO.

 

If you use Oracle Access Manager and perhaps their Oracle Web Tier (webgate, etc) you may have found that the webgates (Oracle HTTP Server, aka Apache) don't log usernames in the access logs if you are using SSO with OAM. This sort of sucks if you want to pull the webgate access logs in to a cool log program like Splunk. Well a quick way to fix this is make sure that you have the mod_log_config module loaded in your httpd.conf for the OHS server. Next either modify the common or combined CustomLog definition or create a new one where you replace the %u with a %{OAM_REMOTE_USER}i  (Or what ever you named your OAM User header variable.) What this will do is now log the OAM_REMOTE_USER header variable in the place of the %u (which is for http auth style usernames). The one caveat is it will only log that value if it exists. If it doesn't exist it doesn't get logged. So you may miss a couple of pages until the header is created, but everything after that should be logged.

 

The second tip is closely related to the first and is assuming that you are using a custom SSO module to single sign on a user in to the Convergence web mail application. When this happens, like the webgates, you won't get a username field in the access logs (if you even have them enabled, as they aren't by default.) To log the OAM_REMOTE_USER in Glassfish, go to the server and where the access logging is defined, add a %header.OAM_REMOTE_USER% in to the logging definition. It takes affect immediately and you don't have to restart Glassfish.

 

I looked all over the interwebs for this, so hope this helps you out.

26Sep/13Off

Comcast vs TiVO Roamio

As most of the world knows TiVO released their new DVR called the Roamio. Which in all shapes and forms appears to be the most awesome DVR yet. With the ability to do 6 tuners and stream live TV to the TiVO Mini, it alone will save me hundreds of thousands of dollars in stupid hardware rental fees from Comcast. So before I put down nearly $1000 for the new Roamio and a lifetime subscription I decided to ask Comcast if their Morgantown, WV system would support it. (I had seen some people on the interwebs saying there were issues with some cable systems not supporting all 6 tuners yet.)

So the first place I went was to twitter to ask them (@comcastcares) if they supported it and if there were any hoops I had to jump through to switch it from my Premiere to the Roamio. Well they wrote back and said to contact comcastcares_support@comcast.com. So I sent them an email asking about the support for the Roamio and whether it was required for a tech to come out to do the install.

So I got the typical boiler plate email back saying they would review my concerns.. Pretty typical.

Today I got a call from their Executive relations group while I was at work. So I called them when I got home and here is roughly how the conversation went:

ER: Hello, I was calling to address the email you sent us.

ME: Ok, well I am looking at getting a Roamio and was wanting to make sure it was supported before buying it.

ER: Well does it support 3 cable cards? We only have cable cards that support 2 tuners, so if it doesn't have 3 cable card slots then it probably won't work.

ME: No it only has one slot for a M-CARD. (Thinking to my self, yeah if I had to get 3 cards that is extra money to you.)

ER: Oh, ok. well we didn't even know that TiVO had a DVR that did 6 tuners. (Thinking well, they have had a 4 tuner one for a couple of years now.) I have some calls in to our warehouses to verify if we have a cable card that supports that many tuners, but right now the only thing we support is 2 tuners.

ME: Ok, well from what I was reading it is just a firmware issue.

ER: Hmm, hmm, hmm, ok, ok, ok (don't have a clue what he was doing) {he then repeats about checking with the warehouse people}

 

He then addressed my issue with doing a self install and said yes you can do it, but you have to call them to activate it. (Which I knew but was confirming it again.)

I then brought up the issue where the website says that for each customer owned piece of equipment you should get a $2.50 credit to your bill. I told him I had 2 TiVO's and therefore I should see a $5.00 credit on it. To which he explained that I do get the credit but it isn't reflected on the bill. He then told me that the cable card fee is actually the same as the other box fees ($9.95), but they subtract the $2.50 from it (which is the "cost of the box")  to make it $7.45 (which is the cost of the "service").  I told him that the Comcast website doesn't say that and even the paper that comes with the bill doesn't show that the Cable cards are $9.95..

The funny thing was that I told him that my friend sees the $2.50 credit on his bill. He immediately said "well different parts of the country does billing a different way." I sort of laughed and said "well, he lives 2 miles away from me. So your hypothesis doesn't work." He couldn't figure out why mine didn't show it but others did.

He ended the call with saying he would call me back once he hears back from the warehouse and whether they would or ever support a TiVO with 6 tuners. I said "well I sure hope you do as it is going to save me hundreds of dollars a year in rental fees." He didn't really say anything after I said that.

 

So long story short, TiVO has released something that is far superior to anything Comcast could ever offer their own customers. So now they are going to probably give out false information to make sure that customers don't purchase the new Roamio. Just another reason why Comcast is evil, and making billions a year from people from hardware rental fees. Shit I have had 2 Scientific Atlanta 3100 standard def boxes since 2001. The interface is slow, they put ads on the guide screen, and I have paid probably close to $1,500 in rental fees on them since then.