KDKA please fix your TVGOS signal

Found out that the problem with my TVGOS on my one TV is that KDKA doesn’t seem to “know” about Morgantown’s zip codes. So I sent them this tonight, will see what happens or if I even get a response:

Hello,
Currently I have a TV that uses Macrovision’s (Rovi’s) TVGOS system to display the TV Guide program guide. When the signal was coming from the analog WNPB PBS Station in Morgantown WV everything seemed fine. However now that I get the signal from your station on Comcast Cable in Morgantown, the TV can never find the listings for Morgantown. I found that if I put in the zip code as 15222, it will display the comcast info for Pittsburgh, however that information is not correct for Comcast in Morgantown. Is there any way you can add Morgantown’s zip code and channel info to what ever transmits that data? Specifically 26505 or 26501.

Thanks

Comcast WNPB and TVGOS

Since Comcast has decided to take away the analog PBS channel from Morgntown (WNPB 24) that was on channel 8, those people who use the TVGOS (aka TVGuide On Screen) on their TV’s / DVR’s will now see that their listings are blank… From what I have found so far, Macrovision (who supplies the TVGOS data) worked with PBS channels to provide the info in the VBI (Vertical blanking interval. Sort of like Closed Caption data) over those PBS Channels that were broadcasting in Analog. Well it seems now that with more and more channels going to Digital ATSC transmission, CBS is now the “carrier” chosen by macrovision to host the data on a subcarrier on one of their digital channels. So now it appears that either KDKA out of Pittsburgh is not providing the data or Comcast is stripping it some place. Who knows, all I know is that now that data is not provided to the TV and the TV just sets there and keep saying that the setup is in progress.

This really sucks as I was just getting used to having the TVGuide info stuff on the screen with out having to look at the cable box on another tv to see the info. So long for that  until KDKA/comcast can figure out how to fix it.

So please Comcast/KDKA fix the problem!