I got called the other night by our operations group because the keyboard and mouse would not work on their 3 head group of Sun Ray 150’s. So I went in and killed their session and had them restart it, did not work. So I went looking in the log files and saw this:
Sep 11 17:53:41 [10.198.11.221.2.2] 0×0.0×1c392b7 0:3:ba:3c:1b:c1 USB: enable change: 4 lost enable state!
Sep 11 20:28:44 [10.198.11.221.2.2] 0×0.0×2a1 0:3:ba:3c:1b:c1 USB: usb port 1 overcurrent
Sep 11 20:28:46 [10.198.11.221.2.2] 0×0.0×307 0:3:ba:3c:1b:c1 USB: usb port 2 overcurrent
Sep 11 20:28:46 [10.198.11.221.2.2] 0×0.0×36d 0:3:ba:3c:1b:c1 USB: usb port 3 overcurrent
Sep 11 20:28:47 [10.198.11.221.2.2] 0×0.0×3d3 0:3:ba:3c:1b:c1 USB: usb port 4 overcurrent
Sep 11 20:28:48 [10.198.11.221.2.2] 0×0.0×439 0:3:ba:3c:1b:c1 USB: usb port 5 overcurrent
Sep 11 20:45:34 [10.198.11.221.2.2] 0×0.0×291 0:3:ba:3c:1b:c1 USB: usb hub port 4 overcurrent!
Sep 11 20:45:35 [10.198.11.221.2.2] 0×0.0×2f9 0:3:ba:3c:1b:c1 USB: usb hub port 1 overcurrent!
Sep 11 20:45:36 [10.198.11.221.2.2] 0×0.0×35f 0:3:ba:3c:1b:c1 USB: usb hub port 2 overcurrent!
Sep 11 20:45:37 [10.198.11.221.2.2] 0×0.0×3c5 0:3:ba:3c:1b:c1 USB: usb hub port 3 overcurrent!
Sep 11 20:45:38 [10.198.11.221.2.2] 0×0.0×42b 0:3:ba:3c:1b:c1 USB: usb hub port 5 overcurrent!
Sep 11 20:46:21 [10.198.11.221.2.2] 0×0.0×304 0:3:ba:3c:1b:c1 USB: usb hub port 1 overcurrent!
Sep 11 20:46:22 [10.198.11.221.2.2] 0×0.0×36a 0:3:ba:3c:1b:c1 USB: usb hub port 2 overcurrent!
Sep 11 20:46:23 [10.198.11.221.2.2] 0×0.0×3d0 0:3:ba:3c:1b:c1 USB: usb hub port 3 overcurrent!
Sep 11 20:46:24 [10.198.11.221.2.2] 0×0.0×436 0:3:ba:3c:1b:c1 USB: usb hub port 4 overcurrent!
Sep 11 20:46:25 [10.198.11.221.2.2] 0×0.0×49c 0:3:ba:3c:1b:c1 USB: usb hub port 5 overcurrent!
Well that could not be good. So I ended up going in to the office. Tried unplugging the Sun Ray and plugging it back in. This is when I saw the 9 D error icon. Nice little icon with a picture of a USB connector and a yellow triangle. So I unplugged it and disconnected the keyboard and mouse and then plugged it back in. Still got the same error. The funny thing about the error is, it is listed as this in the docs:
This is an over current condition on the USB bus, i.e., the total number of devices draws too much current . Consider using a powered hub.
So now I ended up swaping it out with one that was in my office and rebuilding the multi-head group, and they were all set. The interesting thing about it is that the status LED stayed green, instead of turning amber. So the next morning I tried it on a different server (the original server it was attached to is running SRSS 2.0 still) that was running SRSS 3.1, this time nothing showed up in the log files, but the Sun Ray still showed the USB 9 icon and the keyboard and mouse did not work. So I ended up calling it in for replacement. It is nice that the Sun Ray’s have a long warrenty period. This one was bought 2 or 3 years ago.
In an unrelated note, I have to go in early to get a power backplane replaced in one of our V890’s because we have went through three power supplies in the PS0 slot in under a month. The bad part about this is the 890 has 11 zones on it and 1TB of disk, so we are going to have some services out while Sun replaces the backplane and power supply. Hopefully this will fix it though.
