The first thing we did was check the current one that was put in almost a week prior. Yup, still not activated. So we pulled it and put a “new” one in. Jason called the Comcast office and they “sent the signal” well we waited and chatted for a about 30 minutes, and it never got the signal. So another call back and this time a different person. He seemed to think he was “better” than the last person and that the last person didn’t know what they were doing. Well this guy didn’t either, as the signal he sent to the card was the “kill one” which basically inactivated the card. But we did not know this until another 30 minutes past and we called in again because no signal had been received.

So they had us put in the another card and they sent the signal again. Still no go, so they put the final card in. I am not entirely sure what they did on their side, but the card finally said it was activated (the woman on the phone kept talking to some other techs in the back about what to send to it to make it ‘work’.) Well it finally started “working” and I could finally get all the channels I pay for, (which is basically everything) so Jason left and I finally have full HD cable in the bed room. All told there were 4 cable cards used, 2 onsite techs, probably 6 phone techs and 2 online techs that worked on getting my new TiVo working.

First I went to their web site, yup no info on how much they cost, etc. So I opened a chat session with them and they told me it was free (government mandate) and that I could go pick one up at the local Comcast office. I asked if they had any in stock so I could make sure I got on, and they told me I had to call the local office to see. Ok, so the next day I went to call the local office, surprise, the local number is “disconnected” and tells you to call the 800 number..

So I call the 800 number, they then proceed to tell me that I can’t pick one up, and they are not free ($3 a month) and it also will cost me $16 to have them come put the card in the TiVo. Holy shit what a different story. So on my way home one night I stop by the local office to ask yet a third person. She tells me that I can’t pick it up, they have to come install it and now it is $25 for some one to come install it. Damn can we say they don’t have a single answer they give every one. So now I am pretty well pissed at them. I go home and get back on the chat (so I can log it all to later send back to comcast as a complaint). The sales person I talk to this time tells me yeah the card is free and I can go to the local office to pick it up. When I tell them that I tried to do that and they told me I couldn’t he all of the sudden changed his story. So I asked about the whole install fee thing and he said he could waive that and give me the card for free. I said ok, but I need it installed on the weekend because I am not wasting 8 hours waiting for some one to come to my house during the week.

The online tech scheduled my appointment for 12 ~ 4 PM today. I received automated calls from Comcast on Thursday and today around 11AM verifying that I would be here and available. Well around 3:50PM I get a call from Comcast saying “our tech is running really late (no shit sherlock) and won’t be there till 5:30PM. We will give you a $20 credit because we missed our window. Do you still want him to come?” To which I replied yeah… So 5:30 rolls around, no tech. About 5:40 he shows up and he brings the card in side. We plug it in and he calls Comcast in Pittsburgh to activate it. Well 15 ~20 minutes pass, no “hit”.. 1 hour passes no luck.. So he calls back and they tell him either the card is bad or it is just taking a while. So he leaves at 7:40PM… (Yes almost 8 hours waiting on this install).

I then run out to the market for a while and come home, and try to see if it got the signal, no such luck. After a quick shower I sit down and fire up the good old Comcast chat and sit on “hold” for 20 minutes. Finally “Roel” comes in and here is the transcript:

Me > Cable card not working in TiVo
Roel > Hello Me_, Thank you for contacting Comcast Live Chat Support. My name is Roel. Please give me one moment to review your information.
Me_ > ok
Roel > I see here that you have a concern or problem with your cable card, I understand the trouble that this has caused you and I want you to know how sorry I am for the inconvenience.
Roel > As your service representative today, I want you to know that your satisfaction is of my topmost priority and I assure you that we can resolve this issue together on this chat, Me.
Roel > To ensure the integrity of your account information, kindly provide me your 14 to 16 digits Account Number and the Last 4 digits of your Social Security Number.
Me_ > XXXXXXXXXXXXXXXXXXXXXXXXX
Roel > Thank you for that information.
Roel > Let me check that here on my end.
Roel > By the way, while waiting for your account to pull up, I will share you a feature of Comcast that you can truly benefit. Are you aware of the customer self-help on comcast.com?
Roel > Comcast.com has an extensive series of Frequently Asked Questions (FAQs) that cover all of our products. Customers do not have to sign in to access the FAQs. Quick steps to do it…Open a web browser window and go to http://www.comcast.com/. On the home page, the navigation menus are on the left side of the window and click on Customers then Help and Support.
Roel > I will be resolving this issue for you today, can you give me 2-3 minutes to work on this?
Me_ > yeah, self help is of no use..
Roel > Thank you for waiting.
Roel > May I ask if your Cable Card SN is this :XXXXXXXX ?
Me_ > let me check
Me_ > yes that is correct XXXXXXXX
Roel > That is okay.
Roel > May I ask what trouble shooting have you done so far?
Me_ > the card was “installed” today . the tech called the “activation” center and they supposedly sent a couple of hits to it. That was about 4:30 hours ago, it still has not activated. I have rebooted the tivo and it still has not received the activation signal
Me_ > key verification says “success” but provisioning says none, and auth state says disabled
Me_ > the card was also removed and re-inserted by the tech when he was here.
Roel > I see, thank you for confirming.
Roel > At this time, I am going to send a notice to our higher department since normally this should be done within 45 minutes, but the thing is the maximum time to wait for this when it is fully activated during the first installation would be less than 24 hours.
Roel > So I really do hope that you still have the patience to have it completely done for the process of installing.
Roel > Need not to worry, I am going to make a follow up on this so that you won’t have to wait for that long.
Me_ > yeah, just none of the numbers are changing like the person who the tech talked to on the phone.
Roel > I see, I’m sorry to know that and need not to worry about this anymore.
Roel > I am making sure that your cable card will be activated less than 24 hours.
Roel > What I am hoping for is that you will still have the patience for that.
Me_ > yeah.. already wasted 9 hours today waiting, guess a couple more isn’t going to hurt.
Roel > I am glad I was able to assist you by sending a notice to our higher department for the follow up of your activation process..
Roel > It has been my pleasure serving you today and I truly appreciate your understanding and cooperation.
Roel > Do you have other concerns for me today?  I will be glad to assist you further.
Me_ > no that is all.
Roel > It is with gratitude to have you on this chat and I appreciate the opportunity you’ve given us today to resolve your cable card activation process concern.  Enjoy the rest of your day and take care.
Roel > Do you want to watch full TV shows and movies online? Go to http://www.fancast.com. Thank you for choosing Comcast as your cable TV provider and have a great day! Comcast appreciates your business and values you as a customer. Our goal is to provide you with excellent service. If you need further assistance, you can chat with one of our Customer Support Specialists 24 hour a day, 7 days a week at http://www.comcastsupport.com/videochat. To close this chat, please click the end session button at the top of your chat window.
Roel > Analyst has closed chat and left the room

Based on the above, absolutely nothing of use occurred.. Half the stuff he said didn’t even make sense.. And nothing has been fixed with the cable card.. So I guess I will wait some more time and see if it does activate..

Now here are some things that piss me off about Comcast today.

1. The tech’s don’t have spare cable cards with them. Why the hell would you not let your techs carry spare cards. This is like not having a spare wheel in your car. So now if this “activation” does not work I have to waste another 8 hours waiting on a tech to bring a card that may or may not work. (My friend took 3 techs coming out to get his done.)

2. You don’t have any transparency in anything you do. None of  your people give the same answer as the others.

3. You are greatly understaffed in the Morgantown area. When the techs show up almost 2 hours late… get a clue.

4. Your tech’s used my phone to make long distance calls to Pittsburgh and Massachusetts . (over 43 minutes of them) You going to pay me for that?

Comcast Channel Lineup for Morgantown WV

It is sorted by the frequency in case you are wondering why stuff is “out of order”.

I am not sure why they decided to put all the locals on Analog, HD and SD. But I have a feeling I know why… I just wish they would make the cartoon network in the clear.

It is in PDF form now..

In addition to this change they also moved the Pittsburgh CW HD Channel from 65.2601 to 7.2601. Which leads me to believe they are getting ready to start here what they are doing in other cities. Basicly the only thing that will be in the clear in the Analog channels will be the local ABC,CBS, NBC, FOX and PBS. Everything else will be moving to a digital channel. Because of this they will move most of the “analog” stuff down to the lower channels, and start using all the upper channels to do digital stuff. This is would explain why WNPB and the Pittsburgh CW were moved. WNPB they had on channel 66 and the CW was on 65. So what does all this mean? I assume that pretty soon that you will have to have a DTA (Digital Television Adapter) to make your “non-obsolete tv” that was supposed to “still work after the OTA digital switch work with cable now. So basicly even though they have said that the switch to digital transmission for the people who are not using rabbit ears and had cable would not be affected… You will be now.

Now if Comcast wanted to do it the RIGHT WAY, they would make all the channels that are currently available in the analog channel band, be in the clear on the digital side. So all those people who have the new TV’s that do Clear QAM recepition, will be able to still get the channels with out having to add another box and remote.

Wonder what Comcast will do next? And the TVGOS still doesn’t work……

This really sucks as I was just getting used to having the TVGuide info stuff on the screen with out having to look at the cable box on another tv to see the info. So long for that  until KDKA/comcast can figure out how to fix it.

So please Comcast/KDKA fix the problem!

More info from the West Virginia Public Broadcasting page…

And from the looks of the article, it appears that they are dropping the analog WNPB channel from the line up. Funny that they are saying they are offering a new PBS2 channel, this channel has been available over the AIR for months now.

And yes, they added 3 new channels in clear qam 24.1, 24.2, 24.3… They took away channel 8 analog, but if you have a cable box and go to channel 8 it just shows the same thing as 24.1. So they have taken away more analog now…

Any ways for those who are bored beyond belief and would like to know the actual frequencies of each of the channels, here they are ( they are grouped by the EIA channel, So you can see how many digital channels are on one physical analog channel)