XM Part 2
March 30th, 2007
I figured my dealings with XM were over this year the other day, but wouldn’t you know it they called me at 9AM this morning to say that I had not paid my bill yet. It was the same people that called the other night and hung up on me.. I told the guy (Eric) this morning that I had paid it the other night after they had called and hung up on me. He then sounded surprised, and said, oh I see where you paid this, sorry and have a good day.
So now I am wondering if XM is actually outsourcing their billing stuff to some third part company.. Anyways, one more call and I will be really mad.
Ditto your experience for Vonage. I helped my neighbor set up dsl and vonage- 2 lines from vonage; one for calling and one for fax only. It’s taken three calls and two weeks to get the “special” fax line settings working and we’re still waiting to see if the billing charges are correct. The call center is in SE Asia and it took me a bit to figure out why the support answers were a bit weird- there’s about a three second delay between when I said something and when the support folk hear my answer….